TERMS & CONDITIONS

Our Privacy Policy



TERMS AND CONDITIONS & OUR POLICY

Important Note

Tropical Isle Collections Pvt. Ltd provide our products and services to you subject to the following terms and conditions. This Terms and Conditions are an integral part of using our services, and you must completely agree to it in order to use our Site and Services.

Important Notice If the payment Cardholder NOT Traveling on this Booking

The Letter of Indemnity is a form is required for the bookings made on behalf of a third party. This protects you by seeking your consent for the transaction, given that you are not part of the traveling party, and prevent misuse of your payment card from an unauthorized use, and safeguard your interests. This document also formalizes your acknowledgement of the travelers under your booking.


For Online transactions with credit card payment for 3rd party bookings, the credit card holder must go through credit card verification at least 5 working days before the arrival date. During the online payment process, you will need to indicate that the payment cardholder is not part of the traveling party.


The guests will encounter denial of check-in at the hotel or have to pay directly for the booking, if the required verification has not been properly completed.


It is recommended that you complete the form and fax or email it to Tropical Isle Collections Pvt Ltd on +960 301 8811 along with your photo ID, the credit card that was used to make the booking, and the signed Letter of Indemnity.

Required Documents

Copy of the credit card originally used for the corresponding purchase. 2. Copy of an eligible photo ID that carries the same name as the credit card for verification. 3. The Confirmation E-mail of the transaction that was mailed to the customer after the purchase.


You will be liable for cancellation fees and/or any related charges for the booking. If the purchased tour or booking are eligible for refund, we will credit back the refund amount to the credit card that was used for the purchase. The cancellation and refund terms/procedures are the same as stated under the Cancellation and Refund Policy of Tropical Isle Collections Pvt Ltd.

Payments

If you opt to pay for our services online, we will direct you to make payment through our payment processor, the Bank of Maldives secure Online Payment Gateway.

We do not collect any information from the credit card holders. We use the Bank of Maldives Secure Server, the BML Maldives Payment Gateway (MPG) for credit card processing and no sensitive data is stored. You will be redirected to the Bank of Maldives, Maldives Payment Gateway secure server for entering your card details.


Financial Information

As mentioned above we do not store your financial information nor disclose cardholder information or your payment methods (e.g. valid credit card number, expiration date, CCV code, etc.)


Credit Card Policy

Customers paying by credit card agree to all terms and conditions contained herein and agree to waive all chargeback rights. You shall accept financial responsibility for all transactions made under your name or account and to make a purchase you must be over 18 years old.

You warrant that all the information you provide to us is true and accurate. Please ensure that the details you give match those on your credit card billing statement.

Tropical Isle Collections Pvt Ltd accepts Visa/Master and American Express credit cards as forms of payment. If your payment is made using American Express, Visa or MasterCard, please be advised that Tropical Isle Collections Pvt Ltd will appear as the vendor on your credit card statement, not your travel agency.

Your authorization to use your credit card to pay for travel services provided by Tropical Isle Collections Pvt Ltd indicates your acceptance of our Terms and Conditions, whether or not you have actually signed credit card forms. Therefore, by providing your Travel Agent or Tropical Isle Collections Pvt Ltd with authorization to use your credit card to pay for your Tropical Isle Collections Pvt Ltd travel services you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Simultaneously you are also acknowledging your acceptance of Tropical Isle Collections Pvt Ltd’s Cancellation and Refund Policies.


Pricing

Prices quoted in this website are in United States Dollars and are based on fixed costs at the time of publishing. These prices are dependent on a variety of variable factors including, but not limited to rates of exchange and other factors.


Travel Documentation

you’re responsible for obtaining the relevant travel documentation including a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Tropical Isle Collections Pvt Ltd or its distributors are not responsible or liable in any way if you have not obtained the relevant documents prior to traveling. Tropical Isle Collections Pvt Ltd accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation. Please note that several countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document.


Costs Not Included in Your Holiday Purchase

The accommodation voucher, or electronic confirmation voucher, furnished by Tropical Isle Collections Pvt Ltd shall constitute the sole contract between the hotels/resorts and you, the passenger.


Neither Tropical Isle Collections Pvt Ltd nor these properties are responsible for payment of any refund for unused accommodations or meals as a result of late arrival or non-arrival by passenger(s), regardless of the cause. Your reservation is guaranteed for late arrival.


Hotels will provide accommodation to the person under whose name the reservation was made (lead passenger), and to accompanying persons as per the exact amount of adults and children booked into each room. The lead passenger must be present at the time of check-in.


The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such phone calls and room service will be handled directly between you and the property.


Booking Amendment

Amendments can be made to any booking subject availability prior to the cancellation deadline and any amendments after the deadline will invite cancellation charges as indicated in the cancellation deadline clause blow.


Cancellation Policy

The following policies shall apply to any and all Tropical Isle Collections Pvt Ltd and www.tropisle.com bookings cancellations. We strongly encourage you to purchase travel insurance to provide you with coverage for unexpected developments that may cause you to either cancel your holiday entirely or interrupt your vacation unexpectedly. International and Domestic Flight delays or cancelled will consider as No-Show and cancellation charges may apply,


All cancellations must be advised in writing (by fax or e-mail) to Tropical Isle Collections Pvt Ltd Or www.tropisle.com given contact details, prior to your intended stay and must be received by the stated cancellation deadlines during normal business hours (9:00 am to 7:00pm local time, Mondays through Fridays). Emergency because clients may contact hot line written in the hotel voucher.


All cancellation fees will be calculated on the total amount of products and services purchased. No refunds will be made for guests who are “no shows” and who departs from a hotel early, or who have improper documentation. Guests who cancel within 60 days prior to arriving for any reason, including medical reasons, will be subject to the following cancellation fees:


This Cancellation policy is General and some hotels may have different cancellation policy and Tropical Isle Collections Pvt Ltd or www.tropisle.com will advise these policies at the time of booking confirmation.


Days Prior to Departure Cancellation Charge Per Room

60 days Eligible to receive a full refund less the non-refundable credit card processing fee of 12% of the paid amount with minimum of US $50.00

59 – 43 days 50% night room charges 42 – 31 days 75% of Total Charges 30 – 00 days 100% of Total Charges including One way Transfers Non-appearance / no written notice 100% of Total Charges including One way Transfers * Shifting of booking date and change of names with cancellation period will be considered as cancellation and charges may apply according to cancellation band.

Notification shall be deemed to have taken place on the date of receipt of such written notification by Tropical Isle Collections Pvt Ltd Or www.tropisle.com It is the client’s responsibility to ensure that any notification of cancellation is received by Tropical Isle Collections Pvt Ltd Or www.tropisle.com


When details of the cancellation penalty are not specified; it is the responsibility of the Agent or client to obtain clarification from Tropical Isle Collections Pvt Ltd Or www.tropisle.com prior to making bookings. The failure by Tropical Isle Collections Pvt Ltd Or www.tropisle.com to exercise the cancellation period does not signify a waiver of the right to charge such cancellation charges.


We also reserve the right to cancel reservations after confirmation, if payment is declined or incorrect cardholder details and billing information have been supplied.

To cancel, or for more information about the cancellation policies described here, please contact Tropical Isle Collections Pvt Ltd:

Phone : +960 301 8811, +960 761 7602, E-mail : sales@tropisle.com


No show

If you have a booking for any of our products or services, including accommodation and packages, but you do not show up to check-in, or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us.


Refunds for Unused Travel Service

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. The day of departure is excluded when calculating cancellation or change fees.


Complaints and Claims

If the clients have a complaint regarding any arrangements or services whilst in the hotel, clients must immediately notify the hotel of the services in question and log a report during their stay. In the event of a complaint or claim for compensation, you agree to inform us by email, or facsimile in writing within 15 days from the end of your tour.


Relevant receipts and substantiating evidence must be attached to the letter of claim. Tropical Isle Collections Pvt Ltd will not be liable for any claims made later than 15 days since the completion of your tour. Tropical Isle Collections Pvt Ltd Or www.tropisle.com will not be liable to pay any compensation unless we get written confirmation from the Hotels.


Refund Policy

You are not entitled to any refund, compensation or payment except as otherwise provided in this Section. Refunds will be made directly to your credit card if you booked through Tropical Isle Collections Pvt Ltd, or to your travel professional if that’s how you made and paid for your reservation. Under no circumstances must a cardholder be given a refund by any other means e.g. cash or cheque.


Where cancellation and/or alteration fees have been applied any outstanding amount will be due for refund to you. Refunds must be requested in writing within 30 days of the date of your intended stay. Once this period has passed, no refunds will be made. No claims would be entertained after a refund is processed.


Tropical Isle Collections Pvt Ltd is not responsible for any refunds that your travel professional fails to reimburse. Charges or fees imposed by your travel professional will not be included in a refund from Tropical Isle Collections Pvt Ltd.


A non-refundable credit card surcharge of 12% processing fee applies on all MasterCard and Visa transactions and (15% on Amex). Refunds will be credited back to the original credit card used for payment. If payment was received from your travel agent, the refund will be provided back to that travel agent.


Restriction of Liability

In no event shall Tropical Isle Collections Pvt Ltd or its subsidiaries or partners be liable for any for delays, accidents, losses, changes of schedules, damages, (whether direct, indirect, punitive, incidental, special, consequential, or otherwise) arising out of, or in any way connected with, the use of or inability to use this web Site or for any information, software, products, or services obtained through or otherwise in connection with this web Site, in each case regardless of whether such damages are based on contract, tort, strict liability, or other theories of liability.

Severability

If any provision of this agreement is determined to be invalid or unenforceable pursuant to applicable law by any court of competent jurisdiction, the other provisions of this agreement will remain in full force and effect. Any provision of this agreement held to be invalid or unenforceable, including but not limited to the warranty disclaimers and liability limitations set forth above, will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.


Act of God/ Force Majeure

Tropical Isle Collections Pvt Ltd and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities in or any other factor unforeseen by Tropical Isle Collections Pvt Ltd that impacts negatively on or hampers its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, Tropical Isle Collections Pvt Ltd shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.


Contract Formation No contract will exist between you and Tropical Isle Collections Pvt Ltd or its affiliates for the sale by it to you of any product unless and until Tropical Isle Collections Pvt Ltd receives full payment for the services and confirm it in writing by an email to you.

Acceptance will be deemed complete and will be deemed to be effectively communicated to you for all purposes at the time that Tropical Isle Collections Pvt Ltd sends the email to you whether or not you receive the email.


Indemnity

You agree to indemnify Tropical Isle Collections Pvt Ltd and keep it indemnified against all actions, claims, costs, demands, damages or liability arising in any manner from a breach by you of the terms of this agreement.


Entire Agreement

These Terms and Conditions contain the entire agreement between Tropical Isle Collections Pvt Ltd and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by Tropical Isle Collections Pvt Ltd in writing.

Amendment to Terms and Conditions

Tropical Isle Collections Pvt Ltd reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Area of Jurisdiction-Governing Law

All disputes arising out of the aforementioned terms and conditions shall be subject to the laws of Maldives and exclusive jurisdiction of the courts in the Maldives.


Acknowledgment

I (we) agree to the above Terms & Conditions and fully understand the contents thereof. In addition, I (we) have read and fully understand and agree to the Cancellation and Refund Policies of Tropical Isle Collections Pvt Ltd and all the terms and provisions specified in the Tropical Isle Collections Pvt Ltd booking contract.


Tropical Isle Collections Pvt Ltd // 1st January 2016



PRIVACY POLICY

The following information explains our policy regarding any personal information you may supply to us when visiting tropisle.com or Tropical Isle Collections Pvt Ltd website.

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Tropical Isle Collections Pvt Ltd is committed to respecting and protecting your privacy and helping you make the most of your time on the Internet within a trusted environment. The Tropical Isle Collections Pvt Ltd Privacy Policy applies to Tropical Isle Collections Pvt Ltd website and governs its data collection, usage and services. This privacy policy discloses how we collect, protect, use and share information gathered about you on our website. We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet.


Information We Collect

You can use our website without divulging any personally identifiable information including your email address. Our website does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis, such as when making a purchase at our website or requesting a quotation or other related information. Tropical Isle Collections Pvt Ltd uses such information collected to improve and customize the content you see, to provide the services benefits you request, and to contact you about special promotions and new services.


Credit Card Payments Data

We do not collect any information from credit card. We use Bank of Maldives Secure server, the BML payment gateway for credit card processing. You will be redirected to Bank of Maldives, Maldives Payment Gateway secure server for entering you card details.


SSL and HTTPS

Our website, when required, will utilize SSL encryption to transmit and receive data. This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Utilization of data encryption is there when transmitting personal information such as credit card information.


Use of Cookies

Our website uses “cookies” to help personalize your online experience, such as recognizing your name when you revisit. A cookie is a text file that is anonymously placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We will not share or sell information contained within cookies with any other person or third party.


You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or have some of our services, such as purchasing items online or using the checkout function.


Making a purchase using Our Website

When you make a purchase at our website, we request your email address and other related data (using a login form). We do not sell our subscribers’ email addresses to third parties. We may share your email address with third parties to deliver certain promotional information from time to time.


Changes to this Privacy Policy

We will occasionally amend this privacy policy to reflect company and customer feedback. We encourage you to periodically review this policy to be informed of how Tropical Isle Collections Pvt Ltd is committed to protecting your information and providing you with improved content on our website in order to enhance your online travel planning experience.


Your Comments are appreciated

If you have any questions or comments regarding our privacy policy or our website, you can send us an email to sales@tropisle.com


Consumer Rights

Tropical Isle Collections Pvt Ltd is fully committed to providing its customers the best possible service. In any event, if you are not satisfied with the service that you have received please let us know via our customer services and your complaint will be investigated. If we are convinced that your complaint is genuine, a suitable replacement or refund may be given. This does not affect your statutory rights as a consumer.


DISCLAIMER

THE SERVICES AND MATERIALS ON THE SITE ARE PROVIDED “AS IS.” TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE, AND OUR PARTNERS, PROVIDERS OR DISTRIBUTORS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: (1) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE TO ANY OF THE SERVICES AND MATERIALS PROVIDED ON THE SITE; (2) ANY WARRANTIES THAT THE FUNCTIONS CONTAINED IN THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (3) ANY WARRANTIES REGARDING THE USE, OR RESULTS OF THE USE, OF THE SERVICES AND MATERIALS ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, TIMELINESS, OR OTHERWISE. YOU ALONE ASSUME ANY AND ALL COSTS ARISING IN CONNECTION WITH YOUR USE OF THE SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.


LIMITATION OF LIABILITY

WITHOUT LIMITING THE GENERALITY OF ANY LIMITATION OF LIABILITY SET FORTH IN OUR WEB SITE RULES AND REGULATIONS, WE AND THE SERVICE PROVIDERS ASSUME NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THIS SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM THE SITE. IN NO EVENT SHALL WE OR ANY SERVICE PROVIDER BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH (A) ANY USE OF THE SITE OR CONTENT FOUND HEREIN, (B) ANY FAILURE OR DELAY, OR (C) THE PERFORMANCE OR NON-PERFORMANCE BY US OR ANY SERVICE PROVIDER, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY. SOME COUNTRIES AND US STATES DO NOT ALLOW LIMITATION OF LIABILITY, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.


By using this site, you signify your binding agreement to these Terms. Tropical Isle Collections Pvt Ltd reserve the right, at our sole discretion, to change, modify, add, or remove portions or all of terms and conditions at any time. Please check these Terms and Conditions periodically for changes.


Your continued use of the Tropical Isle Collections Pvt Ltd website, or receipt of such changes by email or in writing, following the posting of changes to these Terms and Conditions constitutes your binding acceptance of these changes. Further, we may change any or all content on the Site, including, but not limited to, products, programs, and/or services described on or offered through our website, without prior notice and without liability.

You can reach us:

Phone: + 960 301 8811

Hotline: + 960 761 7602

Email: sales@tropisle.com

Website: www.tropisle.com

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